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Testimonials

With respect to claims handling, our TPA now receives the completed 5020 (CA First Report) via e-mail within minutes, versus the following day with our old system. With this change, we immediately noticed a more efficient response that is reflective in lower claims costs as well as higher employee satisfaction. As a result of using ClaimDesk, we have reduced our claims notification process from 2-3 days to 45 seconds; inputting of claims takes 5-6 minutes per claim. Our ongoing annual savings are approximately $150,000.

JELD-WEN, Inc. has many locations and our biggest challenge was providing a tool that allowed each location to report, manage and stay involved in their claims. ClaimDesk has accomplished that and more. With our data feed from our TPA, each location has all the required information to stay informed about each incident and to bring them to a conclusion. The time involved in reporting incidents has been cut in half and the accuracy of the data being reported is near 100%. ClaimDesk is a major factor in reducing our claim volume by 65% since implementing. Our OSHA Logs are now in an environment that can easily be audited for accuracy and compliance. Reporting and the distribution of other reports is now a very easy process – and data reporting is a very powerful tool. The other modules have also proven very successful in our environment. Each of our locations utilizes the Training Tracking, Audit Module, and Medical Surveillance for their record keeping. We continue to look at opportunities to utilize this application and work with Ailan. They are a proven and reliable business partner.

Ailan’s web-based software for claim management and workplace safety & information management has allowed our company the ability to streamline our accident reporting and tracking process. The flexibility of the software and Ailan’s support staff allows for customization that meet the business needs of our company. Several of these features were critical in our choice of the ClaimDesk software; Ease of use for our facilities; The ability to customize the application to fit the needs of our business; A reduction of greater than 40% in the time spent for reporting and entering accidents; The ability to handle over 600 facilities in multiple countries.

The potential exists for our company to experience a combined savings of six figures or more our first year out with the ClaimDesk system. A reduction of injury frequency and severity, combined with better compliance measurements, lower administrative expenses, and fewer technical and other operating costs, will more than cover the cost of ClaimDesk implementation.

At Steel Warehouse we continue to explore ways to reduce costs and develop strategies for our safety efforts. Over time it became clear that we needed to own and control our own data so that if or when we move from a TPA the data would go with us; and we could look at the data in the manner that we want. When we searched for a system we found Ailan Corporations’ ClaimDesk. Throughout the entire process we have found Ailan Corporation to be extremely flexible, patient, competent and competitive. ClaimDesk gives us the flexibility and control that we were looking for; I would highly recommend that you give them a look.